Refund policy

Return and refund policy

All sales are final except when an order arrives damaged, materially defective, incomplete, incorrect, or materially different from the product ordered. We do not accept returns or provide refunds for a change of mind, personal preference, an accidental order, an item no longer being wanted, or normal differences that were disclosed on the product page.

1. Qualifying order issues

You may request assistance when:

• the item was damaged in transit;
• the item has a material manufacturing defect that prevents normal use;
• the item or an essential component is missing from the delivered package;
• you received the wrong product, quantity, size, color, or other selected variant; or
• the item is materially different from the description presented at the time of purchase.

2. Issues that do not qualify

We do not accept returns or issue refunds because an item does not suit a customer’s taste, expected use, preferred fit, or personal circumstances. An item also does not qualify when the issue results from misuse, accidental damage after delivery, ordinary wear, improper care, failure to follow instructions, unauthorized repair or modification, or use outside the product’s stated purpose.

Minor variations in color, texture, finish, dimensions, or appearance that are reasonably caused by screen settings, photography, measurement methods, or normal production tolerances are not defects unless the difference is material.

3. Request window and evidence

Inspect your order promptly after delivery. Contact us within 30 calendar days after the carrier reports delivery. Include your order number, the email address used at checkout, a description of the issue, and clear photographs or video of the item, packaging, shipping label, and any visible damage or discrepancy. We may request additional information reasonably necessary to verify the claim.

Keep the item and all packaging until the review is complete. Discarding, altering, using, or attempting to repair the item before the claim is reviewed may prevent us from confirming the issue.

4. How to submit a claim

1. Use our contact form and select “Return or refund.”
2. Provide the order information and evidence described above.
3. Wait for written authorization and instructions before sending anything.

Do not send an item to the address printed on its package or to any other address without written authorization. Unauthorized shipments may be refused and might not be recoverable.

5. Available remedies

After confirming a qualifying issue, we will provide an appropriate remedy based on the circumstances and applicable law. The remedy may be a replacement, replacement of a missing component, refund to the original payment method, or another solution agreed with you. We may not require a physical return when a return would be impractical.

If an authorized physical return is required because the item arrived damaged, materially defective, incomplete, incorrect, or materially different from the listing, we will provide the return instructions and cover the approved return-shipping cost. We cannot reimburse shipping arranged without our written authorization.

6. Refund timing

Approved refunds are issued to the original payment method, generally within 10 business days after approval or, when a return is required, after the authorized return is received and inspected. Banks and card issuers may need additional time to post the credit. If more than 15 business days have passed since we confirmed that a refund was issued, please contact us.

7. Cancellations and refused shipments

Contact us immediately if you need to request a cancellation. We cannot guarantee cancellation after fulfillment processing has begun. Refusing delivery does not create return eligibility and may result in nonrecoverable carrier charges, except where prohibited by law.

8. Consumer rights

This policy does not limit any warranty, cancellation, refund, or other remedy that cannot lawfully be excluded in the customer’s jurisdiction. Where applicable law provides a greater right, that law controls.

9. Contact

Submit a request through our contact page. Include the order number and the email address used at checkout so we can locate the purchase promptly.