Track an Order

Your shipping confirmation is the fastest route to the latest carrier status.

How to check an order

1. Open the shipping confirmation sent to the email or phone number used at checkout.
2. Select the tracking link for each package.
3. Allow up to 3 business days after shipment for the first carrier scan to appear.

More than one package?

Items in the same order can ship separately. When that happens, each available tracking number is sent in a separate update or shown in your order status.

Tracking says delivered, but it is not there

Check the delivery area, household members, neighbors, building staff, and carrier notice, then allow 2 business days because some packages are scanned shortly before final placement. If it is still missing, contact the carrier, then send us a message with your order number and any carrier case number.

No shipping email yet?

Your order may still be processing. If the processing window shown in your order confirmation has passed, contact us with your order number and checkout email.